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Managing underperformance (conduct and capability) training

This one-day course equips managers and supervisors to influence and affect sustained performance improvement.  It will provide guidance on how to diagnose problems, make timely interventions and provide a supportive environment to underpin good performance. Poor handling of underperformance, or failing to tackle the situation can result in a worse performance issue. The business suffers more and the person finds themselves on the receiving end of being managed out instead of being managed up.

  • Course content
    • Managing individual performance - through authentic one-to-one discussions with people who are underperforming
    • Best practice - opportunities to explore situations where staff have not been effectively managed and to share best practice
    • Managing up or managing out – situations when the business may be suffering as a result of not tackling underperformance
    • Managing performance - exploring how managers can influence and effect sustained performance
    • Practice – a range of practical activities to investigate root causes of issues.
  • Pre-requisites
    • There are no pre-requisites for this course.

    • Assessment
    • No assessment but delegates receive a certificate of attendance.

    • More details
    • By completing this course, delegates will:

      • Be able to conduct informal performance/conduct meetings in the workplace
      • Know how to investigate root cause and differentiate between skill and issues
      • Recognise the importance of using the ACAS ACT FAIR process management technique for sustained performance/conduct improvement.