Managing underperformance

In this half day course aimed at Team Leaders, Supervisors and Managers, delegates will learn about the process for managing cases of underperformance, at both the informal and formal stages. Delegates will learn about the relevant employment law and how to effectively handle underperformance in the workplace.

Course content

• To understand the difference between ‘capability’ and ‘conduct’

• To understand the concept and potential causes of the ‘Performance Gap’

• How to determine performance measures

• Informal and formal handling of underperformance

• Know the ‘Golden Rules’ of handling a capability dismissal

• Understand where the performance appraisal fits in