Managing grievances

Aimed at managers and supervisors, this course will give you the necessary knowledge and skills to deal with workplace grievances quickly and effectively. Learn what a grievance could look like and understand why they are submitted. Learn how to effectively manage the grievance process, both informally and formally, and from start, to finish. Develop the essential skills required to ensure that things do not go wrong and learn what an appropriate remedy or resolution looks like.

Course content

• What is a grievance?
• Understanding why people submit a grievance (and why they don’t!)
• Managing the grievance process both informally and formally (investigations, grievance hearings and appeals)
• What can go wrong?
• Essential skills for dealing with a grievance
• Appeals - remedies and resolutions

By completing this course, delegates will be able to:

Better manage grievances by understanding the structure of effective grievance handling, the skills required and how to produce a suitable outcome.