Managing grievances

In this half day course aimed at Managers and Supervisors, delegates will learn about the process and policy application of managing a grievance case, from investigation through to the appeal stages. Delegates will learn about employment law, and the challenges managers face when dealing with grievance incidents in the workplace.

Course content

• What is a grievance
• Understanding why people submit a grievance
• Managing the grievance process informally
• Managing the grievance process formally
• Grievance Investigation
• Grievance Hearing
• Grievance Appeals
• Problems! What can go wrong
• Skills to get it right
• Remedies and resolution

By completing this course, delegates will be able to:

Better manage grievances by understanding the structure of effective grievance handling, the skills required and how to produce a suitable outcome.