Managing Conflict

This half-day course is designed to provide managers and Team leaders with the necessary knowledge and skills required to effectively manage conflict and be confident when conducting difficult conversations, thereby preventing issues escalating. It will empower managers and team leaders to confidently handle conflict and difficult conversations themselves but will also help them recognise when they should be escalated within the business.

Course Content

• Understand workplace conflict
• Recognise the stages of conflict
• Familiarise yourself with the key principles of conflict resolution and the skills required
• Understand the importance of following up on the conflict after resolution
• Tackle difficult behaviours
• Be clear on what makes a conversation difficult
• Familiarise yourself with the 5 step process

By attending this course, delegates will learn to: Understand what can cause conflict, why it occurs and how to prevent it. Deal with any conflict effectively and in the correct time-frame, using proven strategies.