Managing Conflict

This half-day course is designed to provide managers and Team leaders with the necessary knowledge and skills required to effectively manage conflict and be confident when conducting difficult conversations, thereby preventing issues escalating. It will empower managers and team leaders to confidently handle conflict and difficult conversations themselves but will also help them recognise when they should be escalated within the business.

Course Content

• What is conflict and what can it look like?
• Effects of conflict – Individual, Team & Organisation
• Stages and phases of conflict
• Conflict resolution - 5 approaches
• Understand why people may be ‘difficult’
• Knowing where our behaviour comes from
• Identifying how to adapt to overcome difficulties and frictions
• Managing conflict - practical steps

By attending this course, delegates will learn to: Understand what can cause conflict, why it occurs and how to prevent it. Deal with any conflict effectively and in the correct time-frame, using proven strategies.