Behaving Assertively

This half day course is aimed at  any level of the organisation that struggles to remain assertive both inside and outside of the workplace. Delegates will learn practical techniques to improve interaction with staff, clients and managers by adopting a constructive and assertive behavioural style. It will help people understand why they respond to particular situations in a passive or aggressive way and how to respect their own rights and those of others.

Course content

• Defining Assertiveness
• Useful techniques and methods
• Saying “No”
• Tackling negativity

By completing this course, delegates will be able to:

Enhance their influence and act in a confident and resourceful manner during ‘day to day’ business, and in challenging situations. Recognise the importance of empathetic communication when working towards a win/win resolution to conflict situations.