£595.00 +VAT
Members:  £495.00 +VAT

Essential People Management Skills Training

This 2 day CPD accredited course is designed to provide managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship (i.e. Recruitment) to ending that relationship when it is necessary to do so (by reason of misconduct, poor performance or due to absence).

Course Duration:

2 days
5th - 6th February 2025
9:30am - 4:30pm


Course Duration:

2 days
26th - 27th February 2025
9:30am - 4:30pm


Course Duration:

2 days
10th - 11th June 2025
9:30am - 4:30pm


Course Duration:

2 days
14th - 15th October 2025
9:30am - 4:30pm


Course content

Recruitment and Selection

  • The legal framework
  • recruitment sources
  • sifting applications
  • prohibited questions
  • competency based interviewing
  • questioning techniques

The importance of Dignity and Respect in the Workplace

  • The Equality Act
  • protected characteristics
  • how discrimination occurs and remedies
  • Harassment, bullying and ‘banter’

Communication Skills

  • Getting the message across
  • importance of body language
  • key issues when using email/telephone communications

Unfair Dismissal framework

  • What is fair and what procedures to follow

Discipline 

  • Informal and formal approaches
  • suspension
  • employee rights
  • investigations
  • witness statements
  • handling disciplinary hearings and appeal

Grievance 

  • What is a grievance?
  • informal and formal approaches to resolution
  • how to conduct a formal hearing
  • investigating grievances
  • possible outcomes

Performance Management

  • Measuring performance
  • the ‘performance gap’
  • providing negative feedback in a positive way
  • importance of examples and documentation

Absence Management

  • Costs of absence
  • how to manage both long and short term absences
  • return to work interviews
  • importance of medical reports and making them effective

Key Information

Price:   £595.00 +VAT
Members:  £495.00 +VAT


This is a Level 2 & 3 Course